TenDigits Announces Major Customer Win with 1,000-User Implementation at Nalco Company
Vancouver, BC – TenDigits Software, Inc. the leading provider of mobility solutions for Microsoft (MSFT: NASDAQ) Dynamics CRM, today announced a significant customer win. Nalco Company (NYSE: NCL), the world’s largest sustainability services company focused on industrial water, energy and air applications, has signed up for 1,000 user licenses of TenDigits MobileAccess. Nalco Company has a Commercial Excellence initiative aimed at improving the time spent with customers and has selected Microsoft Dynamics CRM along with TenDigits MobileAccess to help make their sales and service professionals more effective and more productive in customer-facing activities.
Nalco has nearly 7,000 sales and service personnel servicing nearly 50,000 customer locations in more than 150 countries. Nalco is a world leader in helping its customers reduce energy, water and natural resource consumption and it is necessary for sales and service professionals to have access to information wherever they may be in order to communicate the value of Nalco’s offerings while also helping customers achieve their goals in minimizing environmental releases while boosting the bottom line. Nalco’s decision to choose TenDigits MobileAccess was based on the following key factors:
- ease of use
- depth of capability on BlackBerry and other smartphones of interest
- fit with Nalco’s preferred Information Technology (IT) strategy
- flexible and responsive customer service
“We selected TenDigits MobileAccess for its unique blend of capability, manageability and flexibility along with world-class customer service -- a total solution when combined with Microsoft Dynamics CRM.” said Derek Johnson Business IT Leader, Sales & Marketing at Nalco. “Our focus with customers is communicating and delivering value, so working with a comprehensive solution for managing our customer engagement activities will help ensure we get the business results we need.”
Expected outcomes of Nalco’s deployment of mobile CRM include:
- better sales planning
- improved visibility of the sales call process
- improvements in sales discipline
- improved sales team collaboration
Unlike other CRM mobility solutions, the combination of Microsoft Dynamics CRM and TenDigits MobileAccess is a highly manageable solution designed for both ease-of-use and depth of capability and adaptability.
“Microsoft Dynamics CRM helps our customers increase productivity through familiar, intelligent and connected experiences,” said Dave Willis, Microsoft VP US Dynamics. “TenDigits’ MobileAccess solution is an example of the how the flexibility and extensibility of Microsoft Dynamics CRM enables our partners to develop specialized solutions to meet the specific needs of our customers.”
“We have been working closely with Microsoft to achieve the kind of business value demanded by customers like Nalco,” commented Derek Warburton, VP of Sales, at TenDigits. “After a successful deployment of the initial 1,000 seats of mobile users in North America, Nalco is expecting to expand use in 2011 to include South Africa, Europe, Latin America and Asia, nearly doubling the size of this mobile user deployment.”
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About Nalco Company
Nalco is the world’s largest sustainability services company focused on industrial water, energy and air applications; delivering significant environmental, social and economic performance benefits to our customers. We help our customers reduce energy, water and other natural resource consumption, enhance air quality, minimize environmental releases and improve productivity and end products while boosting the bottom line. Together our comprehensive solutions contribute to the sustainable development of customer operations. Nalco is a member of the Dow Jones Sustainability Indexes. More than 11,500 Nalco employees operate in 150 countries supported by a comprehensive network of manufacturing facilities, sales offices and research centers to serve a broad range of end markets. In 2009, Nalco achieved sales of more than $3.7 billion. For more information visit www.nalco.com.
About Microsoft Dynamics
Microsoft Dynamics is a line of familiar, adaptable enterprise resource planning (ERP) and customer relationship management (CRM) solutions designed to meet almost any business need and help your people make important business decisions confidently. Microsoft Dynamics works like and with familiar Microsoft software—easing adoption and reducing the risks in implementing a new solution. These solutions automate and streamline financial, business intelligence, and supply chain processes in a way that can help you drive business success.
About TenDigits Software
TenDigits is a global leader in Always-Available wireless CRM solutions that increase mobile workforce productivity. As a recognized expert in the CRM mobility sector, TenDigits is committed to creating intelligent mobile products that help customers meet their key business objectives. Its flagship product, MobileAccess® for Microsoft Dynamics CRM, increases the productivity and effectiveness of mobile sales, service and executive teams across a variety of industries. MobileAccess enables mobile professionals to utilize Microsoft Dynamics CRM anytime, anywhere with Android, BlackBerry, Apple iPhone/iPad and Windows Mobile smartphones.
Read more about the Microsoft and TenDigits Global Alliance. MobileAccess is a trademark of TenDigits Software, Inc. All other corporate names and/or product names are trademarks or registered trademarks of their respective companies.
For further information, please contact:
Tel: +1 (604) 408-1389